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TRSA News
A bipartisan duo in the U.S. House of Representatives recently introduced a resolution honoring Laundry-ESP® and the textile services industry’s commitment to the environment.

Chairman’s Message
In a year of recession, the successful blending of TRSA and UTSA offered good news for the industry’s future growth and our ability to speak with one voice to government.
Jeffrey L. Wright

Commentary
Your membership dues play a key role in enabling TRSA to make the industry’s case to Washington policy makers. And that’s just the beginning of the value you get.
Roger F. Cocivera

From the Editor
Running a family business, particularly in rental uniforms, poses significant challenges these days. Walker Uniform’s David S. Shapiro outlines his company’s approach.
Jack Morgan

On the Environment
TRSA soon will distribute a new LaundryESP Survey. We’re giving everyone a heads up so they know to review the new form and plan data collection for all facilities.
Bob Schaffer

News from Washington
We look at how to prepare for a visit to your plant by a Member of Congress. These tours are hugely valuable for you, your company and your industry’s agenda on Capitol Hill.
Charlie Sewell

Corporate Briefs
Textile service and supplier news

Classified Advertising

TRSA Contacts

Flashback
A trade show exhibit made from discarded household objects tapped into the creative milieu of the mid-’60s and drew major publicity to a textile services company.

December 2009
Features

2010 Strategic Analysis of the Textile Services Industry Charting the Course to Revitalized Performance
Now is the time to seek opportunities that lurk in the shadows of a down economy, so that when recovery arrives, you’re ready for rapid growth.—Ken Koepper

Finding a Home in Healthcare
We offer marketing tips and guidance on safe processing to companies new to the healthcare market to help them pursue opportunities from hospitals to hospice centers. —Peter Manaker and Steve Kallenbach

Walker Uniform—Striving For Success

Advanced technologies, plus a dedication to customer service and a team approach to employee relations, are helping this operator continue to grow amid the downturn.—Jack Morgan

Greenhouse Gas Bill Should Aid Recyclers
A senator seeks a ‘carve out’ from emissions rules for textile service companies in a cap-and-trade bill because the industry’s main focus is recycling textiles for reuse.—Sen. Sam Brownback

Textile Services— Our Industry at a Crossroads
The Public Relations and Marketing Committee is promoting three initiatives aimed at heightening awareness of the eco-friendly nature of textile services.—Mark Lewis

Rent More Mats with Standout Proposals
Making detailed pitches to prospects, including ones that tout the environmental advantages of rental mats, such as a new recycling program, gets results.—Jim Ruth

Customer-Centered Selling
Customer Management Programs that emphasize boosting sales among established clients can help you enhance revenue and customer retention/satisfaction.—Ron Evans

Enhancing Teamwork—Route Reps & Customers
A strategy that encourages route reps to inform their customers on the full range of services they provide helps match more people with more of your products.—Troy Lovins

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